Terms of Service

These terms are an agreement between Duplum (Pty) Ltd t/a Duplum Technologies ("we", "us", "CounselBilling"), a South African private company, and the customer who registers for or uses the service ("you", "the customer").

CounselBilling.com is cloud-based billing software for legal professionals — including practising advocates and independent legal consultants — who bill their own fees. It provides time capture, disbursement (expense) recovery, invoicing, receipts, and related reporting. It is a software tool. It does not provide legal, tax, accounting, or compliance advice.

To use the service you must register an account. Each account can create or belong to a "practice". A practice may have one owner and one or more additional users (for example a secretary). You are responsible for your login credentials and for all activity under your account.

You agree not to:

• use the service for any unlawful purpose or in breach of professional rules that apply to you;
• attempt to gain unauthorised access to the service, other users' data, or underlying systems;
• upload malicious code or interfere with the operation of the service;
• resell or provide the service to third parties as a bureau without our written agreement.

Fees are charged per seat, in South African Rand, and are exclusive of any applicable tax:

• Advocate / Professional seat — R499 per user per month.
• Secretary seat — R249 per user per month.
• Annual billing — 12 months for the price of 10 (two months free).
• Free trial — 30 days from signup, no card required to start.

We may change list prices from time to time. Price changes will not apply to your current paid period; they take effect at your next renewal after reasonable prior notice.

Paid subscriptions are billed in advance, monthly or annually. Card payments are processed by PayFast. To enable automatic renewal we store a payment token issued by PayFast — we do not store your full card number. By providing your card details you authorise us to charge the then-current subscription amount at the start of each billing period using that token, until you cancel.

You may cancel your subscription at any time from your account settings. Cancellation stops future renewals; you retain access until the end of the period you have already paid for. Except where required by law, fees already paid are not refunded on a pro-rata basis.

If a scheduled charge fails, we will retry the charge and notify you. If the amount remains unpaid after a reasonable grace period, we may suspend your practice's access to the service until payment is received. Suspended data is retained for a reasonable period before deletion, during which the account can be reactivated.

You own the data you put into the service (client records, matters, time entries, invoices, receipts, etc.). We process it on your behalf to provide the service. You can export your data from your account at any time while your subscription is active.

We use reasonable efforts to keep the service available and to protect your data. The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law we disclaim implied warranties, including fitness for a particular purpose. We do not warrant that the service will be uninterrupted or error-free.

To the maximum extent permitted by law, our total aggregate liability to you arising out of or in connection with the service is limited to the fees you have actually paid to us in the twelve (12) months immediately preceding the event giving rise to the claim. We are not liable for indirect, consequential, incidental, special or punitive damages, or for loss of profits, revenue, goodwill, or data.

You are solely responsible for the accuracy, completeness, and legality of the information you enter into the service and of the invoices you generate — including your fees, disbursements, tax treatment, and any professional or regulatory compliance that applies to you. The service is a tool; it does not verify or endorse the content you produce with it.

The CounselBilling software, brand, and documentation are and remain our property or that of our licensors. You receive a limited, non-exclusive, non-transferable right to use the service during your subscription. You retain all rights in your own data and content.

We may update these terms from time to time. Material changes will be notified by email to the account owner or in the app. Continued use after the effective date of the updated terms constitutes acceptance.

These terms are governed by the laws of the Republic of South Africa. The parties submit to the exclusive jurisdiction of the South African courts.

Duplum (Pty) Ltd t/a Duplum Technologies
Johannesburg, South Africa
Email: hello@counselbilling.com · Contact form